1. Personal stability, flexibility, energy and commitment to working with people recovering from severe mental illness

2. Current CPR and First Aid certification; driver’s license and safe driving record; reliable transportation.

3. Excellent verbal and written communication skills.

4. Formal training at a Master’s degree level in human services and/or at least five years’ experience working with people recovering from severe mental illness in psycho-social programs.

5. Two years of experience in a supervisory capacity with evidence of team work development and leadership.

6. Understanding of psycho-social rehabilitation concepts and implementation including assessment, IRP development, crisis intervention, working knowledge of community based services and resources.

7. Meet credentialing and privileging requirements as set out in Policy and Procedures.


1. Oversee upkeep of assigned facilities; ensure that Health & Safety standards are met and that a safe environment is provided for staff and members.  Ensure that the program and physical environment of members are safe, clean, and in accord with applicable agency policies or administrative regulations.

2. Take part in all agency sponsored training programs required by supervisor.

3. Assume responsibility for the recruiting, developing, scheduling, training and day-to-day supervision of staff whose mission is to provide community based services to members to ensure their safety, need for supervision, medical, emotional, vocational, general well-being, income and advocacy needs are being met, as well as ensure that they are meeting their IRP goals.

4. Facilitate placement of members targeted for community services to ensure an orderly and timely transition to independent living and supported housing.

5. Ensure effective crisis and respite services to members on caseload who require acute intensive coverage to expedite their return to less restrictive environment.

6. Work collaboratively with Day Program Director regarding member IRP development and programming to ensure that the skills training needs of members are met and that necessary day program units are covered.

7. Utilize all available community resources to meet the social, recreational, educational and vocational needs of members.  Encourage and facilitate development of natural supports for each member.

8. Develop team response capability utilizing a beeper or other notification system; participate in on-call system developed by Clinical Director.

9. Develop revenue and control expenses in accordance with assigned team budget.

10. Ensure that all report writing and documentation generated by the team is timely, accurate, and reflects a high professional standard.

11. Other duties as assigned by the Program Director.


The Community Support Team will be the center for information, documentation, decision-making, and implementation of plans for individual members on a caseload.  It will be responsible for the goals and strategies that make up the core of an individual member's program and progress.  The CST Leader has ultimate responsibility for the effective working of the team and the successful integration of the caseload in the larger community.  The expectation for the CST Leader is that his or her greater training and experience will enable him or her to develop an effective working relationship among employees with a wide range of differing functions through a commitment to consensus building and teamwork primacy.


Position reports to the Program Director who will approve working schedule and provide evaluation.  CST Leader supervises House Manager, Associate Team Leader, CST advocates and other assigned staff.


Regular, full time, flexible schedule position; exempt from overtime; see published salary scale.

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